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7 Qualities That Make a Good Medical Biller

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7 Qualities That Make a Good Medical Biller

Medical billing is when a person submits and follows up on medical claims with medical insurance firms. The aim is to take payment for a medical care provider’s services. The medical biller connects the medical office and the insurance firm, ensuring paid practice. In addition, if a medical billing specialist is knowledgeable, they can improve the practice’s complete revenue performance.

Medical Biller

Do you think what it takes to become a great medical biller? Of course, you want to receive the complete training you need to be successful in the workplace, but you should also maintain some of the qualities that medical billers need. Below we’ve captured a list of 7 characters one should keep that can be helpful in their success as a medical biller.

Communication Skills

Some may think that medical billers can work alone and don’t interact with anyone, but that is not true. Medical billers must maintain good communication skills because they will communicate with different people in their roles. Firstly, medical billers will likely interact with patients. However, they may also share with health insurance providers, other medical care providers, and other team members.

One of the essential qualities for a medical billing specialist is good communication skills. Therefore, most features of the work involve communicating with other people.

The medical biller needs to examine the patient’s bills to make sure they’re complete. If they are not finished, they should talk to the medical professional to find the missing details. It’s vital to communicate so that the other party understands what parts are missing and efficiently gives a medical billing specialist the required data.

A medical biller may also be responsible for receiving referrals for patients from the medical care professionals in their setting. Possibly, if patients need a guide to a healthcare professional in their practice, a medical biller may need to contact general practitioners. Pre-authorizations might also be their responsibility.

Another duty of a medical biller will have to follow up on bills that aren’t paid during the standard cycle. There are two sides to this: talking to insurance agencies that have not yet paid their claims and contacting patients who still need to pay their copayments. A medical billing specialist must be able to explain the situation and be confirmed about collecting payment.

If an insurance company rejects a claim, a medical biller will research the claim and review the denial. It means facing the insurance company and presenting studied evidence about their policies in a transparent way.

A medical biller needs to do a lot of talking on the phone. Insurance representatives and patients alike will call with problems about their accounts and bills. A medical biller needs to answer questions, explain policies, and help people understand what they have to do.

It is crucial to communicate well, so the other party understands what documents are missing.

Problem Solving

Medical billers should solve problems because medical billing can sometimes seem like working with a puzzle. Their work involves more than just issuing bills. There are several codes that billers need to be intimate with, and billers must practically work through the various pieces of the billing/coding puzzle to get claims processed for patients and get physicians paid for services. Problem-solving may not always be an ideal process, which will need medical billers to look over, follow-up, troubleshoot, and resubmit claims to ensure correct, timely, and complete processing.

It’s essential to approach every interaction to find a solution. For example, when billers talk to insurance companies about denied claims, a medical billing specialist should try to find a way to appeal the claim or otherwise get the necessary payment. With patients, medical billers may be responsible for setting up work collection accounts and patient payment plans.

The sense to problem-solve will be most important when interacting with patients. Unlike insurance companies, many patients don’t have the funds to pay their bills right away. Therefore, when they make patient payment plans, there should be collaborative efforts that reduce the financial burden for the patient while still ensuring their practice eventually gets paid.

Technical Skills

Most occupations now require specific knowledge of technical programs and devices. 

There are many technical skills one may wish to possess to be an effective medical biller. Technical skills include being familiar with medical billing programs and understanding both clinic and institutional billing. At some time, medical billers may also desire a fundamental understanding of accounting principles, word processing applications, spreadsheet applications, auditing, and troubleshooting when things go wrong.

Medical billing jobs are pretty reliant on the internet and the use of technology. 

However, no technological evolution will ever take the place of a qualified medical biller.

One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man. – Elbert Hubbard 

Attention to Detail

There are more than thousands of medical codes that can be used in the medical billing process. While it’s not possible for any medical biller to memorize every potential code in existence, Medical Billers should have keen attention to detail and know where to find commonly used codes for their practice. In addition, they should be fluent with the procedures in processing claims to ensure timely and accurate payment for services provided. Careless errors could result in the charge being delayed to the healthcare provider.

Listening to detail is an essential part of being a medical biller. The job involves more than issuing bills and recording payments. They also need to look at every charge to make sure the information matches up with their records. If there are errors, a medical billing specialist will have to follow up with the insurance companies.

Payment mistakes are usually the result of human error, sometimes from entering incorrect data into a calculator or writing down the wrong number by hand. A medical biller needs to be detail-oriented enough to notice payment discrepancies. If they don’t see payment mistakes, their practice could lose revenue. At worst, there could be problems with their financial accounting and tax information.


Depending upon the Medical Biller’s environment, multi-tasking is a quality/skill that can come in very handy. For example, medical billers have to balance some claims and keep tabs on how shares work through the system. In addition, billers may also be responsible for other offices/administrative tasks, and they may also serve a dual role as a Medical Assistant in their practice.

There are some different things a medical billing specialist will need to do each day. Rather than being a single job, they will have to execute other tasks. As a result, there’s no telling clearly what can be the tasks of each day.

A medical biller needs to complete multiple tasks at once. In addition, they will need to have their current duties interrupted by things like phone calls or people entering the office. When they talk on the phone, they will need to answer questions while picking up files and operating their medical billing software.

Time Management

Time management skills are another one of essential quality for a medical biller. Most medical billers have relatively independent jobs. While their office will typically be in the clinic, hospital, or physician’s office they work, they have a good understanding of freedom over what tasks have to be completed at which time.

Medical billers haven’t any fixed schedule of work. Instead, a medical biller has a certain amount of work that needs doing, and they get to choose how their tasks are executed. A medical biller may have supervisors double-check their productivity levels and ensure they aren’t falling behind.

Because of this, medical billers must learn to manage their time. Every moment they spend at their job should use to good use. However, medical billers have many responsibilities, and the work can pile up, primarily if they work at a moderately sized practice.

A medical biller will need to issue bills and follow up on the payments. In addition, as previously mentioned, they will need to communicate with medical professionals, coders, insurance companies, and patients. At most, they will be responsible for certain features of software management. For example, a medical biller will have to set up work collection accounts when patients pay their bills on a long-term basis and are familiar with their practice’s billing system and records.

Medical billers need to update their billing software when there are rate changes to make sure it continues making accurate calculations. A medical biller will also need to update cash spreadsheets and run collection reports as required. In addition, they may be responsible for preparing financial information for the practice’s accountants. They might also need to create statements that reflect the practice’s current economic trends and expenses.

Ability to Work in a Team

Teamwork is a crucial skill as a medical biller. The job is often a separate and independent one, especially in small practices. A medical biller will choose their daily workload and tasks they complete at what times.

With that said, larger practices may have teams of medical billers. They have to correlate with the other medical billers to make sure everyone understands their responsibilities and deadlines.

A medical biller should also have a teamwork approach to working with medical professionals. A medical biller will often need to follow up with them about patient care and specific methods. In addition, they might have to answer their questions or the questions of patients. For example, if a patient wants to know whether their insurance policy covers a specific test or method, that question will come to their department.


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